NLN - Nigerbiblios

Nigerbiblios
Volume 26, No. 1 & 2 Jan. - Dec. 2017

Pages 19-32

ICT Skills, Use and Satisfaction with Library Electronic Resources Undergraduate Students of National Open University of Nigeria, Lagos Study Centre

Isah, Seidu Osimetha

Abstract

This study was carried out to ascertain ICT skills, use and satisfaction with library electronic resources by undergraduates of National Open University of Nigeria, Lagos Study Centre. The objectives of the study included to determine the skills needed to use library electronic resources, to determine the level of use of the resources and to find out the level of users' satisfaction with them. The study adopted a survey design. Multistage sampling technique was used since the population was large. The study sample population comprised of 722 undergraduates of National Open University of Nigeria (NOUN), Lagos Study Centre. The instrument used for data collection was a structured questionnaire. The research questions were answered using SPSS to determine frequencies, percentages and cross tabulations. The hypothesis of this research was measured using linear regression analysis and multiple regression analysis. The hypothesis is Use of library e-resources has no significant influence on Users' Satisfaction in National Open University of Nigeria, Lagos Study Centre. The major findings of the study revealed: Inaccessibility to some electronic resources which was due to lack of ICT skills, incessant power supply, poor Internet access, inadequate computer facilities to access information. Based on these findings, the following recommendations were made: Library management should make sure students are given adequate ICT training for increased use of the library electronic resources. For users' to derive satisfaction from the Use of library e-resources, there is need for ease of use of the e-resources, timeliness, accuracy, currency and the format with which the e-resources are produced has to meet reasonable standard. For users' to be satisfied, there is also need for appreciable level of power supply, improved infrastructure, improved Internet facilities among others.

Keyword(s)

Academic Libraries, Library E-Resources, E-Resources, Information Needs, Use of Library

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